This policy explains how NorthStar Mortgage Advisors, a division of Canopy Mortgage, LLC ("we," "us"), collects, uses and protects information you give us through XanderTeam.com, our website chat, phone and text messaging.
Information you provide: your name, phone number, email, mailing address, and details about the home financing you're interested in. If you apply for a loan, the application collects additional information needed to process it, which is governed by Canopy Mortgage, LLC's privacy notice delivered with your application.
Information collected automatically: basic device and usage data (browser type, pages visited) through cookies and similar tools that help the site work.
To respond to your questions, provide quotes and loan information, process applications, schedule appointments, send updates you've asked for, and, if you've agreed to receive them, send occasional marketing about rates and home financing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing categories in this policy and will not be shared with any third party.
We text you only if you give consent, for example by submitting your number with the consent statement in our website chat or by texting us first. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms & Conditions.
We do not sell your personal information. We share it only with service providers that help us operate (for example, our customer-relationship and messaging platforms) under confidentiality obligations, with parties needed to process a loan you apply for, or where required by law. Mobile numbers and SMS consent are never shared for others' marketing, as stated above.
You can opt out of texts by replying STOP, unsubscribe from emails using the link in any email, or ask us to update or delete your contact information by emailing [email protected] or calling 678-552-1513.
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure.
This site is not directed to anyone under 18, and we do not knowingly collect their information.
We may update this policy; the effective date above shows the latest version.
NorthStar Mortgage Advisors · 6588 Church St, Douglasville, GA 30134 · 678-552-1513 · [email protected]
John Carlton Alexander Jr., Mortgage Loan Originator, NMLS #223779
Georgia Residential Mortgage License #27346
NorthStar Mortgage Advisors, a division of Canopy Mortgage, LLC
NMLS #1359687 (www.nmlsconsumeraccess.org)
Branch NMLS #2506535
6588 Church St, Douglasville, GA 30134 | (678) 561-2504
Equal Housing Lender